Shipping policy

Thank you for shopping with Ferraux Men’s Grooming. This Shipping Policy explains our order processing, shipping, delivery, tracking, and customer-support procedures.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and holidays.

Processing may take longer during holidays, promotional periods, product launches, severe weather events, or periods of unusually high order volume.

Orders placed after normal business hours may begin processing on the following business day.

Shipping Destinations

Available shipping destinations are determined by the shipping address entered during checkout. If shipping is available to your address, the applicable shipping options and charges will be displayed before payment is completed.

Shipping Rates

Shipping charges are calculated and displayed during checkout.

Free shipping may be offered on qualifying orders or during designated promotions. Any applicable free-shipping offer and its requirements will be shown at checkout.

Estimated Delivery Time

Most orders are expected to arrive within approximately 3–7 business days after shipment.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier. Estimated delivery dates are not guaranteed.

Delivery may be delayed by circumstances outside our control, including:

  • Carrier disruptions

  • Severe weather

  • Holidays

  • High shipping volume

  • Incorrect or incomplete addresses

  • Regional service interruptions

  • Other transportation or fulfillment delays

Order Tracking

When your order ships, tracking information will be sent to the email address provided during checkout.

Please allow time for the shipping carrier’s tracking system to update after receiving your shipping confirmation. Tracking activity may not appear immediately.

Address Changes and Order Cancellations

Please carefully review your shipping address and order information before completing checkout.

To request an address correction or cancellation, contact the Ferraux Concierge Service as soon as possible. We cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.

Ferraux Men’s Grooming is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address supplied by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Delayed or Missing Packages

If your tracking information has not updated or your package has not arrived within the expected delivery period, please contact us with your order number.

We will review the available tracking information and assist with the appropriate next steps. In some cases, the shipping carrier may require additional time to investigate a delayed or missing shipment.

A package marked as delivered by the carrier may require confirmation with household members, neighbors, building management, or the local carrier office before further action can be taken.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us promptly.

Include the following information:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the package

  • Clear photographs of the affected product or products, when applicable

Claims will be reviewed in accordance with our Return and Refund Policy. Refunds, replacements, or other resolutions are not automatic and will be determined after the order and supporting information have been reviewed.

Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery and monitoring tracking updates.

Orders that are refused, left unclaimed, or returned to Ferraux Men’s Grooming may be subject to return shipping charges, reshipping charges, or other carrier fees. Any refund eligibility will be determined under our Return and Refund Policy.

Contact Us

For questions about shipping or an existing order, contact:

Ferraux Men’s Grooming
Ferraux Concierge Service: (813) 517-1527
Concierge Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Email: info@ferraux.com
Website: www.ferraux.com