Refund policy
Return & Refund Policy
We want you to feel confident in every Ferraux purchase. The following terms apply to returns, refunds, exchanges, and the Ferraux Performance Guarantee.
Standard Returns
Eligible individual products may be returned within 14 days of delivery.
Items must be unused and in their original packaging to qualify for a standard return.
To begin a return, contact info@ferraux.com or submit a request through the Ferraux return portal.
Do not send a return without first initiating a return request and receiving return instructions from Ferraux.
Refunds
Approved returns will be refunded to the original payment method after the returned merchandise is received and reviewed.
Original shipping charges are non-refundable unless the return is the result of a Ferraux fulfillment error.
Processing times after approval may vary depending on the customer's financial institution.
Exchanges
If you need to exchange an item, contact info@ferraux.com.
If you received an incorrect product, fragrance, size, or other item due to a Ferraux fulfillment error, contact us so we can review the order and provide exchange instructions.
Please keep the product unused and in its original packaging when possible while the exchange is being resolved.
30-Day Ferraux Performance Guarantee
The Ferraux Performance Guarantee applies specifically to eligible COMMAND, FORTIFY, RECOVER, and CORE Systems.
The Performance Guarantee is separate from our standard 14-day return policy and is designed to give customers an opportunity to consistently experience an eligible Ferraux System.
To qualify for a performance-based return, the System must be used consistently and as directed for 30 days.
If you are not satisfied after completing 30 days of consistent use, contact info@ferraux.com within 5 days after completing the 30-day period to request a return under the Ferraux Performance Guarantee.
Ferraux will review your request and provide return instructions. A refund is not issued automatically upon request.
All products and components originally included with the qualifying System must be returned. Products may be opened and reasonably used as part of the 30-day experience.
Once the authorized return has been received and approved, the eligible System purchase price will be refunded to the original payment method. Original shipping charges are non-refundable unless the return resulted from a Ferraux fulfillment error.
The Performance Guarantee applies only to eligible Ferraux Systems. Individual products, Sets & Bundles, apparel, accessories, gift cards, and other merchandise are not covered by the 30-Day Performance Guarantee unless expressly stated otherwise.
The Performance Guarantee is limited to one approved Performance Guarantee claim per customer or household.
If you experience significant irritation or another adverse reaction, discontinue use. You are not required to continue using the product for 30 days in that circumstance; contact Ferraux for assistance.
Non-Returnable Items
Gift cards and used or damaged products are generally non-returnable unless the item qualifies under the Ferraux Performance Guarantee or the issue resulted from a Ferraux fulfillment or shipping error.
Questions? Contact us anytime at info@ferraux.com.
I particularly like the “within 5 days after completing the 30-day period” rule. It prevents someone from using the products for 60 or 90 days and then trying to invoke a 30-day guarantee, while still giving a legitimate customer enough time to contact you.