Connect With Ferraux
Have questions about your order, skincare routine, or finding the right products?
The Ferraux Concierge provides personalized assistance with precision, professionalism, and care. Whether you call or email us, we are committed to delivering a customer experience that reflects the Ferraux standard.
For product guidance, order assistance, shipping questions, returns, or general customer support, contact:
Phone: (813) 517-1527
Email: info@ferraux.com
Concierge Hours:
Monday–Friday
9:00 a.m.–5:00 p.m. Eastern Time
For assistance outside concierge hours, please email us. We will respond as soon as possible during the next business day.
When contacting us about an existing order, please include your full name and order number so we can assist you efficiently.
How We Can Assist
The Ferraux Concierge can help with:
- Personalized product recommendations
- Skincare routines and ingredient guidance
- Order status and shipping updates
- Product usage and application questions
- Return and refund questions
- General customer support
- Connecting you with the Ferraux team when additional assistance is needed
Personalized Product Guidance
Not sure which products are right for your skin?
The Ferraux Concierge can help recommend a personalized skincare routine based on your skin type, concerns, goals, and lifestyle.
Returns
Please do not send products back without first contacting the Ferraux Concierge.
All return requests must follow our Return Policy. When a return is authorized, the applicable instructions and return shipping address will be provided directly to you.
Business and Wholesale Inquiries
For wholesale opportunities, partnerships, media requests, or other business inquiries, please email: info@ferraux.com
The Ferraux Standard
Every Ferraux product is crafted for men who demand Power. Precision. Protection.
Our commitment extends beyond premium skincare. Whether you need product recommendations, order assistance, or personalized skincare guidance, the Ferraux Concierge and our team are dedicated to delivering service built on quality, trust, and attention to detail.